Refund policy

Effective: [DATE THE SITE GOES LIVE]

iScanPhotoApp

Try iScanPhotoApp free for 30 days before you buy. If you buy a license and it isn't right for you, email support@iscanphoto.com within 30 days of purchase for a full refund. No questions asked. Your license key stops being valid once refunded.

Scanning service

Deposits. A deposit holds your date: $50 per booked hour for a home session ($100 for 2 hours, $200 for 4, $300 for 6), or $50 for a pickup. We email you a secure card link once we've agreed on a date. The deposit comes off your bill. Sessions paid with a gift certificate need no deposit.

Paying the rest. By card at the end of a home session, or when we bring a pickup back.

Cancelling or rescheduling a home session

• 48 hours' notice or more: free. We refund your deposit in full, or move it to a new date.
• Less than 48 hours' notice: we keep the deposit, but you can use it once toward a new date within 90 days.
• No-show, or nobody home when we arrive: we keep the deposit.
• A family emergency, like an illness or a death: you can always reschedule for free. Just let us know.
• If we have to cancel (bad weather, illness): you choose a full refund or a new date.

Finishing early, or needing more time. If you run out of photos before the booked time is up, you pay only for the time used, in half-hours, with a 2-hour minimum. If you'd like more time and our schedule allows, extra half-hours are $75 each.

Pickups. Cancel before we collect your items: full refund. Cancel after we've collected them: you pay only for what we've already scanned (the $200 minimum doesn't apply), and the deposit covers the trip.

Not happy with a scan? Tell us and we'll rescan it at no charge. If a USB drive we gave you is faulty, we replace it free.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank.

Contact

Apollo Projects LLC, support@iscanphoto.com